Cancellations / no shows: 24 hours notice - no charge

Less than 24 hours notice will incur a 50% payment of full groom

Cancellations and no-shows can leave us unable to fill a spot and due to being a small business this has a profound impact. We understand that busy lives can cause the need to cancel or reschedule but please let us know as soon as possible if you need to change a booking.  

Matted coats: Dogs with matted coats take extra attention and will take longer to groom due to the tightness of the coat and close proximity to the skin. De-matting a matted coat causes pain to the dog so a shave off of the coat is recommended. An extra fee is applied for matted shave offs at $15 per 10min.

Fleas: Pets with fleas will be bathed in a flea wash which kills all fleas on the skin, please note this is a temporary solution as the fleas will still be in the pets environment at home so a vet flea treatment will be recommend. A fee of $10 will be applied to your groom for a flea wash.

Medical Conditions: To ensure the health and wellbeing of your pet, it is vital that you fully disclose your pet’s medical conditions or previous injuries prior to any groom taking place so that our groomer can tailor the process to suit your pet’s needs. You agree not to hold Sandy Paws responsible for any pre-existing health problems your pet may have and agree that you are responsible for any medical conditions that are discovered during the grooming process.

Owners attendance: Pets become very excited when the owners are around and often will try and lunge at you which makes it dangerous when working with sharp tools. To ensure safety of your pet and myself, owners are not permitted to be present while your pet is being groomed. Pets settle when the owner leaves.

Accidents and Emergencies: On the very rare occasion that an accident may occur the owner will be notified immediately. Grooming equipment is sharp and so there is risk when working with moving animals. Accidents could include: quicking the nail, cuts, or scratches. If in the unlikely event that this accident is an emergency and requires medical attention you authorise Sandy Paws to seek medical attention for your pet and you agree to pay for any such medical treatment. You also agree to not hold Sandy Paws liable for any treatment costs and understand that our groomer prioritises the wellbeing of your pet and takes every precaution to prevent accidents from occurring.

Finished Style: Our groomer is highly skilled and will always strive to groom your pet in accordance with your specific instructions. To ensure you are happy with the outcome of your groom, please take some time at the beginning of your appointment to discuss your requirements with the groomer.

Pricing of grooms: Prices listed are for pets with coats in good condition (no matting), an extra fee is applied to the full groom for matted coats at $15 per 10min.

Photos and videos: Sandy Paws reserves the right to use photos and videos of your pet. You can request that your pet not be posted on social media. 

Aggressive dogs and refusal of service: Due to safety of all involved, Sandy Paws reserves the right to refuse any service if a dog shows signs of aggression. Also in the event where your pet becomes too stressed to groom, Sandy Paws reserves the right to cancel the groom at any time. The owner will be charged the grooming fee up until that point.

If you wish to discuss any of these policies or seek clarification please contact us.

Thank you for your understanding,

Ruby - Sandy Paws Owner